Privacy Policy
Last updated: 20 March 2026
This Privacy Policy explains how Project Plaster collects, uses and protects personal data when you contact us, request a quote, or use our website. We aim to handle personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Project Plaster is a plastering business based in Norwich, serving Norfolk and Suffolk. For data protection purposes, Project Plaster is the data controller for the personal data covered by this policy.
What Data We Collect
- Contact details, such as your name, email address, phone number and address.
- Enquiry details, such as project information, room photos and preferred dates.
- Service records, such as quotes, invoices, job notes and communications.
- Basic website usage information through cookies and similar technologies.
How We Use Your Data
- To respond to enquiries and provide quotations.
- To schedule and carry out plastering work.
- To manage payments, invoices and accounting records.
- To maintain service quality, records and aftercare.
- To comply with legal and regulatory obligations.
Lawful Bases (UK GDPR)
- Contract: where processing is needed to provide a quote or carry out agreed work.
- Legitimate interests: for day-to-day business operations, record keeping and service improvement.
- Legal obligation: where records must be kept for tax, accounting or legal compliance.
- Consent: where required, for example for non-essential cookies or optional marketing communications.
Who We Share Data With
We do not sell your personal data. We only share data where necessary with trusted service providers (for example website hosting, payment processing, accounting support and IT services) or where legally required.
Data Retention
We keep personal data only for as long as necessary for the purposes above. Business and financial records may be retained for up to 6 years to meet UK legal and tax obligations.
Cookies
Our website may use essential cookies and, where applicable, analytics cookies to help us improve site performance and user experience. You can control cookies in your browser settings.
Your Rights
Under UK data protection law, you may have rights to access, correct, erase, restrict or object to processing of your personal data, and in some cases request data portability. You may also withdraw consent where processing is based on consent.
Complaints
If you have concerns about how your data is handled, contact us first and we will do our best to resolve it. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Contact
For privacy requests or questions, email jack@projectplaster.com or call 07946 057841.